10 Kasım 1881-1938 Mustafa Kemal Atatürk

6698 sayılı Kişisel Verilerin Korunması Kanunu uyarınca hazırlanmış aydınlatma metnimizi okumak ve sitemizde ilgili mevzuata uygun olarak kullanılan çerezlerle ilgili bilgi almak için lütfen tıklayınız.

Customer Satisfaction Survey

This questionnaire has been prepared in order to provide better and higher quality service and take the necessary measures by determining the desires and expectations of our valued customers. We thank you in advance for your participation in the survey and wish you success in your work.

Survey Suggestion Form

* These fields are required.

A. GENERAL INFORMATION

1. Your company's trade name: (*)

2. Name and surname of the person taking part in the survey: (*)

3. How many years have you been using Emtaş motors?

4. Contact address (*)

Rating: 5-Very good | 4-Good | 3-Medium | 2-Bad | 1-Very Bad

B. MOTOR QUALITY AND FEATURES

1. Rate your thoughts on the quality of our motors.

5 4 3 2 1

2. Tell us what you think about the durability of our motors.

5 4 3 2 1

3. Tell us what you think about the color of the motors.

5 4 3 2 1

4. Tell us what you think about the paint quality of the motors.

5 4 3 2 1

C. SALES ACTIVITIES

1. Tell us what you think about the time it takes to receive the order confirmation.

5 4 3 2 1

2. Rate your ability to receive timely and comprehensible answers to your requests for proposals.

5 4 3 2 1

3. Give your opinion about the product knowledge and competence of the sales person.

5 4 3 2 1

4. Tell us what you think about your speed of contacting the sales person.

5 4 3 2 1

5. Rate our customer-focused work situation compared to our competitors.

5 4 3 2 1

6. Tell us what you think about the frequency of visits made by our sales representative.

5 4 3 2 1

7. How do you evaluate your relationships with our sales representatives?

5 4 3 2 1

8. How do you evaluate our current product range to meet your needs.

5 4 3 2 1

9. Please indicate your needs outside the current product range.

D. SHIPMENT PROCEDURES

1. Please give your opinion about the delivery times.

5 4 3 2 1

2. Tell us what you think about the availabilityof motors from stock.

5 4 3 2 1

3. Please indicate your opinion about the delivery date.

5 4 3 2 1

4. Please tell us what you think about the time taken during shipping.

5 4 3 2 1

5. Please tell us what you think about the general condition of the motor (packaging, etc.).

5 4 3 2 1

E. AFTER-SALES SERVICES

1. Please give us your thoughts on the repair times of our factory.

5 4 3 2 1

2. Please indicate your opinion about the time of reporting of motors breakdown in our factory.

5 4 3 2 1

3. Please tell us what you think about the supply of spare parts in after-sales service. your opinion about authorized services.

5 4 3 2 1

4. Please tell us what you think about authorized services for Emtaş motor repair.

5 4 3 2 1

5. Please evaluate the adequacy of the answers to the technical questions directed to the factory.

5 4 3 2 1

F. DOCUMENTATION

1. Please give your opinion about the intelligibility of our motor catalogs.

5 4 3 2 1

2. Give your opinion on the intelligibility of the operating and maintenance instructions.

5 4 3 2 1

3. Tell us what you think about the ease of use of our website.

5 4 3 2 1

4. Please evaluate the intelligibility of the warnings and diagrams on the motor.

5 4 3 2 1

G. LABORATORY SERVICES

1. Please indicate your opinion about the testing of the motors in our laboratory which has received the qualification certificate according to TS 3205 EN 60034 standard.

5 4 3 2 1

2. How do you evaluate the provision of such a laboratory service by our company.

5 4 3 2 1

3. TPlease evaluate the test period of the product shipped for testing.

5 4 3 2 1

E. OTHER ISSUES YOU WANT TO ADD AND YOUR SUGGESTIONS